Frequently asked questions about mail merge and sending emails with Tempo

We can configure a dedicated Tempo instance as part of the Premium plan if you wish.

This includes :

  • A dedicated instance for your business, managed by us
  • A database dedicated to you
  • A dedicated domain name such as app.<org>.tempo.trixten.com

We pay close attention to securing your data

  • The access tokens for the resources you entrust to us (sending an email on your behalf) are encrypted
  • The emails of your contacts and your organization are encrypted
  • Undeliverable email addresses are hashed - they cannot be exploited. The only possible check is whether an address is present in the database, but under no circumstances can an email be retrieved from this database
  • Secrets (passwords, for example) are hashed
  • The content of sent emails is also encrypted

No, not at the moment.

We actively support integration with Office 365 and SMTP / IMAP, but other providers are already being considered. Contact us if you would like us to move forward with a provider that is not currently supported.

No. Tempo only orchestrates the sending cadence; your emails still go out through your usual provider and naturally appear in your Sent Items.

No. Email content is encrypted and is never used for any purpose other than sending. In addition, the delegated token entrusted to us only allows emails to be sent, not read.

You simply send an email to Tempo with the subject, content, and your personalization variables.

You attach your Excel or CSV file containing your contacts, as well as any attachments if needed.

Tempo analyzes your campaign and sends you a summary. To launch the send, simply reply START.

Yes. Tempo lets you create personalized email campaigns directly from Outlook without using Word or a plugin.

You work directly with your existing mailbox, without changing your habits.

Tempo replaces Word mail merge by removing the complex document merge steps.

You send a personalized email directly from your mailbox, without any technical configuration.

No. Tempo works only by email or our web interface, with no Outlook plugin, no Chrome extension, and no installation.

Everything is done directly from your mailbox.

Yes. Attachments added to your email are automatically sent to all campaign recipients.